Thank you for shopping at SteamboatPowder.com! We strive to provide you with high-quality products and excellent customer service. Because our orders are processed through a third-party vendor, FinerWorks (https://finerworks.com/), all returns and exchanges are handled directly through them. Please review their return policy below.
FinerWorks Return Policy:
FinerWorks has their own specific return policy, which governs all orders placed through SteamboatPowder.com. It is important that you familiarize yourself with their policy before placing your order. You can find their return policy details on their website at https://finerworks.com/. Typically, they handle returns and exchanges for issues such as:
- Damaged or Defective Products: If your order arrives damaged or with a manufacturing defect, please contact FinerWorks immediately. They will likely request photos of the damage and may offer a replacement or refund.
- Incorrect Items: If you receive an item different from what you ordered, please contact FinerWorks as soon as possible. They will work with you to correct the issue.
- Other Return/Exchange Inquiries: For any other questions or concerns regarding returns or exchanges, please contact FinerWorks directly.
How to Initiate a Return or Exchange:
- Contact FinerWorks: The best and fastest way to resolve any issues is to contact FinerWorks directly through their website (https://finerworks.com/) or their customer service channels. Their contact information should be available on their site.
- Provide Order Information: Be sure to have your order number and any relevant details ready when contacting FinerWorks. This will help them process your request more efficiently.
- Follow FinerWorks Instructions: FinerWorks will provide you with specific instructions on how to return or exchange your item. This may include packaging guidelines and shipping instructions.
SteamboatPowder.com Contact Information:
While all returns and exchanges are handled through FinerWorks, if you have any general questions about SteamboatPowder.com or your order before it is processed by FinerWorks, please feel free to contact us:
Email: julie@steamboatpowder.com
We appreciate your understanding and cooperation with this process. We hope you enjoy your SteamboatPowder.com products!